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Privacy Policy

Ms Monchi Health & Education Consultancy LLP (The Company) welcomes you to our online healthcare portal/website, “ www.diagnotreat.com ”, your trusted healthcare companion. We wish you a healthy life.

What we do

Diagnotreat is a platform for unhealthy individuals to get online consultation from a wide range of consultants of different therapies.

Our Vision

We are committed to simplifying and personalizing your healthcare needs through a holistic approach on our online platform.  We are also trying to fill the gap between the patients and the healthcare professionals (i.e., our consultants), service providers, centers by offering this (www.diagnotreat.com) a unique online healthcare platform for consultation by various consultants (i.e., from conventional or complementary therapies) and connecting them with different experts from all over the world.

Our mission

According to World Health Organization (WHO) health is “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity,” Our mission to support holistic approach that includes conventional therapies such as Allopathy, Homeopathy, Ayurveda, and Naturopathy, etc. as well as complementary therapies like Yoga, Acupressure, Acupuncture, and Magnet therapy etc., accessible healthcare services should be available to all. By leveraging technology, our focus is to create a more patient-centric experience in providing unbiased second opinions and professional healthcare through our registered healthcare services and centers. We help individuals make informed decisions about their healthcare and ongoing treatment plans through these second opinions. Please register for this transformative journey toward building a healthier and happier world.

How it works

For the patient

A patient suffering from a disease or illness, enduring pain or difficulties, and sometimes under the care of untrained or unqualified doctors or therapists, may find themselves dissatisfied with their ongoing treatment plan. Here, diagnotreat.com provides a solution by offering a platform where you can seek a second opinion from other experienced doctors or therapists in your area and receive advice from the online system.

You may upload and save your case history, physical and mental status, old prescriptions, and diagnostic reports on your dedicated dashboard.  Maintaining your privacy, comfort, and a supportive environment, we aim to provide a cost-effective and time-saving solution without compromising the quality of healthcare.

The Consultant

A health consultation is a clinical encounter that can be defined as “A meeting between a physician and patient, at which health-related issues are presented and explored and management decisions are made.” An effective consultation should always be performed with patience, and a relaxed mind has a positive impact on the patient’s care. 

Any healthcare professional (from complementary or conventional therapy) will serve as a consultant on www.diagnotreat.com and can provide their best advice to our registered patients. The primary responsibility of a consultant is to understand the patient’s physical and mental conditions and then offer them the best advice with their full expertise. As we support a holistic approach to treatment, we promote all therapies, including Allopathy, Homeopathy, Ayurveda, Naturopathy, Yoga, Acupressure, Acupuncture, Healing therapy, and more.  

We may promote you on our different social media platforms.  After completing registration with us, you may get patients of your specialization from your nearby area.  You can give them online consultancy and get your consultancy fee directly into your account from patients through UPI or other payment transfer modes.  You may refer to higher institutions or specialized consultants, or to diagnostic centers.  You may keep a date-wise data record of your forwarded patients on your dedicated dashboard.

The Healthcare Centre / Services

Ms. Monchi Health and Education Consultancy LLP welcomes healthcare service providers, freelancers and health centers like, nursing homes, clinics, Pharmacy stores, dentists, diagnostic centers, imaging centers, Therapy centers, IVF Clinics, fitness centers, Ambulance services, Personal care centers, NGOs, Government organisations, etc., for listing on our website, i.e., www.diagnotreat.com.  After listing, you get your dedicated dashboard to keep referred patients. 

The Privacy Policy

This Privacy Policy Effects Form Date from July 2025

The Ms Monchi Health & Education Consultancy LLP is committed to respecting the privacy of all registered individuals who share their information with us on www.diagnotreat.com. Your privacy is important to us, and we commit to taking reasonable care and protecting the sensitive information shared by you.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) when you use the website www.diagnotreat.com (“Website”) or avail any services (“Services”) offered by DIAGNOTREAT.

The terms ‘You’/‘Your’ or “User” refer to you as the user (registered or unregistered) of the Website, and the terms ‘We’, ‘Us’, and ‘Our’ refer to DIAGNOTREAT.

Please carefully go through the terms and conditions “Terms” and the privacy policy of www.diagnotreat.com, before you decide to access the website/web portal, or avail any service available on the website.  These terms and conditions and the privacy policy together constitute a legal agreement between you and Ms Monchi Health and Education Consultancy LLP in connection with your visit to the website, i.e., www.diagontreat.com, and your use of services as explained.

This agreement applies to

  1. A medical practitioner or healthcare provider/consultant/service providers/ health centers, whether an individual professional or an organization or institution wishing to be listed or already listed on the website, including designated, authorized associates of such practitioners or institutions,
  2. A patient or his/her representative or affiliates, or our consultant searching for practitioners through the website diagnotreat.com.
  3. This agreement applies to those who create and maintain “Health accounts”, search consultants by name, specialty, or geographical area, or any other criteria, that may be developed and made available by “diagnotreat”, and to make appointments with registered healthcare providers/consultants.
  4. This agreement applies to consultants, healthcare providers, health service providers, healthcare centers, and diagnostic centers, including the listing and creation of their profiles and contact details, which will be made available to other users and visitors of the website.
  5. The Services may change from time to time, at the sole discretion of Monchi Health & Education Consultancy LLP, and the Agreement will apply to your visit to and your use of the Website to avail the service, as well as to all information provided by you on the Website at any given point in time.
  6. This agreement defines the terms and conditions under which you are allowed to use the website and describes how we shall treat your account while you are registered as a member with us. If you have any questions about any part of the agreement, feel free to contact us at contact@diagnotreat.com.
  7. We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be available in terms and conditions of the site; you should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
  8. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.  Your access to and use of the Website and the Services will be solely at the discretion of Monchi Health and Education Consultancy LLP, website www.diagnotreat.com. 
  9. The Agreement is published in compliance with, and is governed by, the provisions of Indian law of the Indian Information Technology Act, and the rules, regulations, guidelines, and clarifications framed thereunder, including the Indian Information Technology Act.

1. CONSENT

  1. By clicking on the “Submit / I accept’ button at the end of the page containing the Privacy Policy, Terms of Use or by providing us your Personal Information or by making use of the facilities or data or Services provided by the Website, you are hereby consent to the storage, submitting, processing, disclosure or transfer of your personal Information regarding physical, mental, emotional, lifestyle, etc. following the provisions of this Privacy Policy.
  2. You accept that you are providing all your personal information, health issues, previous diagnostics or treatment documents of your own free will.
  3. If any registered coordinators or any other person is providing personal information on behalf of a third party, then you hereby undertake and confirm that you have the legal authority to do so and to agree to this policy on behalf of such third party. If you are providing any personal information on behalf of a minor, you hereby confirm that you are the parent or legal guardian of such minor.
  4. It is also suggested that you should not share any personal information that may cause you any financial loss or impact. You hereby consent that the collection, storage, processing, disclosure, and transfer of any personal information shall not cause you any wrongful loss if it is done following the provisions of this Privacy Policy.
  5. You will also have an option to delete your account with us if you want to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing, we can delete your registration.
  6. If you do not want to provide us with your personal information or if you want to withdraw the consent to provide us with personal information at any point in time, it’s completely your will, in that case, you have the option to provide your information to the concerned consultant/therapist directly.
  7. If you are not willing to provide us with your personal information, then we shall have the option not to fulfil the purposes for which the said personal information was sought, and we may restrict you from using the Website, i.e., www.diagnotreat.com or its services.

2. CHANGES TO THE PRIVACY POLICY

  1. We may update this privacy policy from time to time. It’s requested to check our privacy policies from time to time. 
  2. If you are using our website or services, it means that you agree to our privacy policy and have read it before using our site. If you do not agree to the amendments, please do not use the Website or Services any further and send a request to us to delete your account with us.

3. PERSONAL INFORMATION COLLECTED

The kinds of information that we collect about you include, but are not limited to, the following:

  1. Login ID and Password,
  2. Patient/Consultants/Coordinators/Doctors/Health Care Providers Name,
  3. Birth date/age,
  4. Gender,
  5. Address (including country, city, location, and pin/postal code),
  6. Phone number/mobile number,
  7. Email address,
  8. Physical, Emotional, Lifestyle, and mental health conditions, provided by you and/or your coordinator,
  9. Personal medical records and history in the form of documents,
  10. Personal/professional business records like office, clinic, or center details,
  11. Professional details like expertise departments, etc.,
  12. All information submitted for the business listing
  13. User details as provided at the time of registration or thereafter,
  14. Records of interaction with listed consultants/coordinators,
  15. All related business in the form of referrals or commissions will be recorded for future support and growth.
  16. Your usage details such as time, frequency, duration, and pattern of use, features used, and the amount of storage used,
  17. All master data and transaction data are stored in your user account/dashboard.
  18. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files,
  19. Any other information that is willingly shared by you.
  20. All information provided/shared by you or your representative is referred to as your “Personal Information“.

4. HOW WE COLLECT PERSONAL INFORMATION

The methods by which we collect your Personal Information include, but are not limited to, the following:

  1. When you register on our Website, i.e., diagnotreat.com
  2. When you provide your personal information to us,
  3. When you use/take registered healthcare services,
  4. During the services provided to you by Us,
  5. When you use the features on our website,
  6. During the surfing, registered healthcare centers
  7. When searching a registered consultant
  8. By the use of cookies (discussed below)
  9. When searching any type of stored/registered data on the website.

5. USE OF PERSONAL INFORMATION

Your personal information may be used for various purposes, including but not limited to the following:
  • To operate and improve our website to provide you with interactive and effective services;
  • To perform studies, research, and analysis for improving our information, analysis, services, and technologies; and ensuring that the content and advertising displayed are customized to your interests and preferences;
  • To contact you via phone, SMS, WhatsApp, Email, etc. for appointments, technical issues, payment reminders, and other security announcements;
  • To send promotional mailings from Us or any of our channel partners via SMS, WhatsApp, Email, or snail mail;
  • To advertise products and Services of DIAGNOTREAT and third parties;
  • To transfer information about you if we are acquired by or merged with another company;
  • To share with our business partners for the provision of specific services you have ordered, to enable them to provide effective services to you;
  • To administer or otherwise carry out our obligations under any agreement you have with us;
  • To build your profile on the Website;
  • To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; and
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you, or as otherwise required by law,
  • To aggregate Personal Information for research, statistical analysis, and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates,

6. SHARING AND TRANSFERRING OF PERSONAL INFORMATION

  • You authorize us to exchange, transfer, share, part with all or any of your personal information, across borders and from your country to any other countries across the world with our affiliates/agents/third party/coordinator service providers/partners/institutions for the purposes specified under this Policy or as may be required by applicable law.
  • You acknowledge that some countries where we may transfer your personal information may not have data protection laws that are as stringent as the laws of your own country. You acknowledge that it is adequate that when DIAGNOTREAT transfers Your Personal Information to any other entity within or outside Your country of residence, DIAGNOTREAT will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

7. USE OF COOKIES

We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.

8. SECURITY

  1. The security of your personal information is important to us. We have adopted reasonable security practices and procedures, including role-based access, password protection, encryption, etc., to ensure that the Personal Information collected is secure. You agree that such measures are secure and adequate. We restrict access to your personal information to our employees and our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information concerning the Purposes as specified above in this Policy and provided that such entities agree to abide by this Privacy Policy.
  2. While we will endeavour to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that we cannot provide any absolute assurance regarding the security of your Personal Information. We will not be liable in any way for any breach of security or unintended loss or disclosure of information caused by us to your Personal Information.

9. THIRD PARTY LINKS

During your interactions with us, it may happen that we provide/include links and hyperlinks to third-party websites. It may also happen that you include links and hyperlinks to third-party websites. The listing of such third-party external sites (by You or by Us) does not imply endorsement of such site by DIAGNOTREAT. Such third-party sites are governed by their own terms and conditions, and when you access such third-party sites, you will be governed by the terms of such third-party sites. We do not make any representations regarding the availability and performance of any of the external sites. We are not responsible for the content, terms of use, privacy policies, and practices of such third-party websites.

10. ACCESS

 If you need to update or correct your personal information, or if you have any grievances regarding the processing or use of your personal information for any reason, you may send your updates, corrections, or suggestions to us by emailing support@diagnotreat.com. Our team will make all reasonable efforts to incorporate the changes within a reasonable time.

11 COMPLIANCE WITH LAWS

You are not allowed to use the services of the website, i.e., www.diagnotreat.com, if any of the terms of this Privacy Policy are not followed, the applicable laws of your country.  Ms Monchi Health & Education Consultancy LLP will not entertain/face any legal compliance in any of the countries; it’s your will to use our website at your convenience.  

12. TERM OF STORAGE OF PERSONAL INFORMATION

DIAGNOTREAT shall store Your Personal Information at least for three years from the last date of use of the Services or Website or for such period as may be required by law.

13. GRIEVANCE

We have appointed a Grievance Officer to address any concerns or grievances that you may have regarding the processing of your personal information. If you have any such grievances, please write to our grievance officer at contact@diagnotreat.com ,  and our officer will attempt to resolve your issues on time.

DiagnoTreat is an online platform for registered patients (or their attendants) to get online healthcare consultations as second opinions from a wide range of complementary or conventional treatment therapies by registered consultants.

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